How do I install an OBD GPS tracker?

Simply plug the OBD tracker into your vehicle's OBD-II port (usually located under the dashboard). The device will automatically power on and start transmitting location data. No professional installation required.

How long does the wireless tracker's battery last?

Pinor wireless magnetic trackers feature up to 90 days of battery life on a single charge under normal usage conditions. Battery life varies based on update frequency and usage environment.

Is the tracking platform free to use?

Yes, Pinor provides a free tracking platform with essential features including real-time tracking, geofencing, and history playback. Premium plans with advanced features are also available.

Do you ship internationally?

Yes, Pinor ships to 50+ countries worldwide. We have distribution centers in North America, Europe, and Asia to ensure fast delivery.

Can I use my own tracking platform?

Yes, Pinor devices support multiple protocols and can integrate with most third-party tracking platforms. Contact our OEM team for custom protocol integration.

Support — Pinor

Q: What is the warranty period?

All Pinor products come with a 2-year warranty covering manufacturing defects. Extended warranty options are available for enterprise customers.

FAQ

Frequently Asked Questions

Quick answers to the most common questions from our customers.

How do I activate my Pinor tracker for the first time? +

Insert a valid SIM card with data enabled, power on the device, and wait for the GPS and GSM LEDs to turn solid. Then register the device IMEI on your Pinor Cloud account or partner platform. Full instructions are included in the Quick Start Guide shipped with every unit.

What should I do if my tracker is not reporting location? +

First, check that the SIM card has active data and sufficient balance. Ensure the device is in an open area with clear sky view for GPS acquisition. If the issue persists, verify the APN settings match your carrier and reboot the device. Contact our FAE team if problems continue.

How long does the battery last on the wireless tracker? +

Battery life depends on reporting frequency and usage mode. In standard mode (1 report per hour), the 6,000 mAh battery lasts approximately 3–5 years. In aggressive tracking mode (1 report per minute), expect 3–6 months. Enable sleep mode for maximum longevity.

Can I integrate Pinor devices with my own platform? +

Yes. All Pinor devices support open protocols including MQTT and REST API. We provide comprehensive API documentation, SDKs, and sample code for popular platforms. OEM/ODM customers can also request custom firmware protocols to match their existing infrastructure.

What is the warranty period and what does it cover? +

All Pinor devices come with a 24-month warranty covering manufacturing defects and hardware failures under normal use. The warranty does not cover physical damage, water ingress beyond IP rating, or unauthorized modifications. Extended warranty options are available for enterprise customers.

How do I update the firmware on my device? +

Firmware updates are delivered Over-The-Air (OTA) through the Pinor Cloud platform or your partner platform. Navigate to Device Management → Firmware Update, select the target devices, and schedule the update. Devices will download and install the update automatically during the next heartbeat cycle.

Resources

Documentation & Downloads

Manuals, datasheets, and software to help you get started.

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Product Manuals

Complete user guides, installation instructions, and configuration steps for every Pinor device.

Browse Manuals →

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Technical Datasheets

Detailed specifications, pinouts, electrical characteristics, and mechanical drawings for engineering teams.

View Datasheets →

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Software & Tools

Configuration tools, firmware update utilities, and diagnostic software for Windows and mobile devices.

Download Tools →

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API Documentation

RESTful API reference, MQTT topic structure, and integration guides for custom platform development.

Read API Docs →

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Video Tutorials

Step-by-step video guides covering installation, configuration, troubleshooting, and advanced features.

Watch Tutorials →

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Certification Documents

CE, FCC, RoHS, and other regulatory compliance certificates for customs clearance and auditing.

Download Certificates →

Get Help

Contact Support

Multiple ways to reach our team depending on your needs.

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Email Support

For technical questions, troubleshooting, and general inquiries. Typical response time within 24 hours.

support@pinor.com

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Phone Support

For urgent issues and enterprise customers. Available during business hours in your region.

+86 755 8888 8888

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Live Chat

Real-time assistance from our support agents for quick questions and walkthroughs.

Start Chat →

Warranty & Service

Peace of Mind, Built In

Every Pinor device is backed by a comprehensive warranty and a global service network. We stand behind our products so you can focus on your business.

24-month standard warranty on all hardware
Global RMA service with regional repair centers
Extended warranty and SLA options for enterprise
Lifetime firmware updates for all supported devices
Dedicated FAE team for integration and troubleshooting

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